Cancellation / Refund Policy
1. Cancellation Policy
Your appointments are very important to us and reserved especially for you. We do understand that sometimes life gets busy and schedule adjustments are necessary; therefore, to cancel your appointment, please call our office 24 hours prior to your appointment at 254-677-0612 or you may email us at vitalskinbody@gmail.com. If the above policy is not met, then you will be charged with a “No Show” fee of $50.00. Failure to be present for service at a scheduled appointment or patients who arrive 15 minutes after their scheduled appointment time are also considered a “No Show”. We ask that you reconcile any no-show fees before scheduling a new appointment. Patients who schedule an appointment and simply do not show up or cancel within the allotted 24 hours will be required to leave a deposit of half (50%) of their scheduled procedure total in order to reschedule their next appointment.
2. Refund Policy
If you need to cancel an appointment and you have already prepaid for a procedure, you will not receive a refund for the amount paid, but will have a credit added to your account that can be used at a later date. If that cancellation is less than 24 hours, then a $50 “No Show” Fee will be added. No refund will be given to partially used package purchases since they are purchased at a discounted price. Products may be returned for in-office credit within 7 days from date of purchase with receipt when there is a documented adverse reaction to the product. We offer free skincare consultations for skincare products and will guarantee your satisfaction.
